Frequently Asked Questions

The material is waterproof; the construction is not a sealed membrane. Vinyl-coated yarn and the PVC backing do not absorb water, so a wet floor does not swell, rot, delaminate or lose colour, and it can be mopped or left damp. The face is woven, so water passes through the weave rather than beading on it: on an indoor floor, standing water left for a long time can reach the subfloor at a seam, so wipe pooled water up. Water does not make the surface slick the way it does on smooth sheet vinyl, because the woven face keeps a textured finish underfoot; on the mat range slip resistance measures 0.50, Class DS to BS EN 13893 and R10 to DIN 51130. For a floor that stays wet most of the day, we still recommend entrance matting and prompt drying.

We started in 1998 weaving upholstery fabric, and in 2002 we began making woven vinyl, at first for wallcovering. Floormats for home retailers in the United States came next, and flooring followed in 2009. The timeline matters to a specifier because it explains the range: each line grew out of a request from a customer, not out of a catalogue plan.

• 1998: upholstery weaving.
• 2002: woven vinyl, wallcovering first.
• 2000s: floormats and runners for US home retail.
• 2009: wall to wall flooring, including the Australian Pavilion at the Shanghai World Expo.

The office is in Hangzhou (A301 - 307, Meidu Plaza, 789 Moganshan Road, Gongshu District, 310011). Production is in Zhejiang, where yarn, weaving, coating, backing, finishing and testing all happen on one site, which is why a change in construction reaches the loom quickly.

Both answers are simple, and they are separate places. The office is in Hangzhou, and the production base is in Zhejiang province, about an hour and a half apart by road.

• Office: A301 - 307, Meidu Plaza, 789 Moganshan Road, Gongshu District, Hangzhou 310011, China.
• Production: Zhejiang, China. Yarn, weaving, coating, backing, finishing and testing happen on that one site.
• Documents: issued from Hangzhou.
• Woven vinyl since: 2002.

Keeping production in one place is what makes custom work practical. A weave, a colour or a width can be changed and re-tested without sending material between factories, and the person who confirms a construction on the phone can walk to the line that runs it. If you need the address for a vendor file, use the Hangzhou office and add the Zhejiang base as the place of manufacture.

Five lines, all in woven vinyl, plus panels made from the same face. Each line has its own backing and its own formats, so the specification follows the application rather than the other way round.

• Wall to wall flooring: rolls 200 cm (±1%), 15 to 25 m per roll, 4 mm total, 2,400 gsm.
• Acoustic modular carpet: tiles 50×50 cm and 100×100 cm, 3.20 to 3.50 mm.
• Wallcovering: 2 mm total with a 1.0 mm woven face, 1,100 to 1,300 gsm.
• Floormats and runners (texlymat®): finished pieces 60 to 90 cm wide, 180 to 430 cm long.
• Upholstery: 1.0 mm woven face, supplied bare or on a backing.

Beyond those five, we supply decorative and acoustic wall panels on a PET acoustic sheet or a GMT backing. The woven face is the same material across all of them, which is what lets a project run the same weave from floor to wall.

We sell to the trade, not to end users. Four groups make up almost all of the business, and the mix changes by market.

• Distributors, including those who carry stock and those who buy against projects.
• Architects and interior designers writing specifications.
• Flooring contractors and specialist installers.
• Project buyers for hospitality, offices, healthcare, education, retail and residential interiors.

Agents cover territories we do not visit ourselves, and we are open to new partners in markets we have not yet covered. What a specifier usually needs first is a sample book and the test reports, so those go out before any commercial conversation. If you handle one of the four groups above and want factory-direct pricing, say so in the enquiry and tell us the application and the volume you have in mind.

We export to more than 35 countries and regions. Europe, Southeast Asia and South America carry most of the volume, with sales also in the Middle East and parts of Asia.

• Agents and distributors cover the European Union, South America, the Middle East, Japan, Korea, Malaysia, Indonesia, Singapore, Vietnam, Thailand, Hong Kong and Taiwan.
• Shipping terms are normally FOB Shanghai, with CIF available on request.
• Pricing is quoted in USD as standard, with RMB for some Hong Kong and Thailand enquiries and EUR for some European customers.

If your market is covered, we will introduce you to the distributor local to you. If it is not, we either supply you directly or look for a partner with you, depending on the volume and the project pipeline. Tell us the country and the application in the enquiry, and we will say plainly which of the two routes applies.

Warranty runs by product line, and the periods differ because the traffic and the cleaning differ. All of it starts on purchase or on the ship date, as stated, and cover is for the original purchaser.

• Wall to wall flooring: 5 years on wear, texture and appearance, plus 3 years on colourfastness.
• Floormats and rugs: 2 years from the ship date.
• Upholstery and wallcovering: 1 year from the ship date.

Wear from abuse, heavy mechanical traffic, chemicals or contamination sits outside the cover, and flooring is not warranted outdoors in full sunlight. Claims go in writing to the sales and export colleague who handled the order, quoting the batch number. Manufacturing defects such as delamination, backing separation or goods that do not match the agreed specification are settled by free replacement or credit on the affected rolls. The warranty statements per line are downloadable from the resources page.

Rolls are natural lengths, and that single fact explains most of the packing. Carpet, wallcovering and upholstery all run 15 to 25 m per roll; cut-to-length is the exception rather than the rule.

• Rolls ship loose as standard, or on pallets if you prefer. Because lengths are natural, the number of rolls per pallet varies.
• Container estimates: about 3,500 m² of rolled carpet in a 20 ft container and about 6,500 m² in a 40 ft.
• Wallcovering and upholstery: roughly 15,000 m² and 25,000 m² respectively. Both are estimates, not measured loads.

Every mark carries the order number, article, roll number, product type and batch number, which is what makes a claim or a repair traceable. Tiles are cartoned rather than rolled. If a site needs pallets for a forklift or a tail-lift, say so before the booking and we will pack to suit the delivery, not to the loading bay we happen to have.

FOB Shanghai is the standard term and we avoid EXW where we can, because it leaves the buyer carrying export formalities. CIF is available on request, and payment runs by T/T against the order value.

• Below USD 5,000: 100% in advance.
• Larger orders: usually 30% in advance, 70% against the bill of lading copy. A 50/50 split is also used.
• Air freight: 100% in advance.
• Currency: normally USD, with RMB for some Hong Kong and Thailand enquiries and EUR for some European customers.

Prices are quoted per order rather than published, because freight, packing and quantity move the number. What we do publish is the structure above, so a buyer can see the cash flow before asking for a price. If your finance team works on a letter of credit, say so at the enquiry stage and we will tell you whether the order suits that route.

Fire classification is quoted per product line, not per fabric, because the backing is part of the build and it changes the result. The classifications we hold:

• Acoustic modular carpet: Bfl-s1, d0 to EN 13501-1.
• Wall to wall flooring and floormats: Cfl-s1, d0 to EN 13501-1.
• Upholstery and wallcovering: Class 1 or A to ASTM E84-98.
• Building-material route for tiles, wallcovering and flooring: B2 (D-s2, d0) to GB 8624-2012.

Rolled goods sit one class below the tiles, which is why the same weave can carry two classifications. The EN 13501-1 work was carried out by SATRA Technology Centre in Kettering: mean critical radiant flux 4.64 kW/m², smoke production 249.45 %.min, and small flame exposure to EN ISO 11925-2. Certificates are on the resources page. Tell us the construction and we will send the report that matches it.

Technical data sheets are published on this site for download, one per product line rather than per colourway. We do not supply BIM or CAD blocks.

• Data sheets: specification per line (acoustic modular carpet, modular carpet, wall to wall flooring, wallcovering, upholstery, mats and rugs, GMT sheet and wallpanel).
• Installation guides: one per construction, covering adhesive and seam method.
• Maintenance and warranty statements: one per line.
• Test reports: fire, acoustics, fastness, ageing, substances.

Sheets are updated when a new test is run or the product changes, so the version on the site is the current one, and it does not travel in the carton as standard. For a specification file, download the sheet and the report that matches your construction, and we will send anything missing on request. If a drawing office needs the construction build-up in a CAD format, we can supply the layer sequence and thicknesses as a PDF detail rather than a model.

Life depends on traffic and on how the floor is cleaned, so we publish the test evidence rather than a single number. The material is built to take commercial wear, and it is repairable rather than only replaceable.

• Wear classification: EN 1307 Class 23/33, heavy domestic and heavy commercial.
• Castor chair resistance: EN 985 Test A, r = 5, continuous use.
• Surface change after hexapod testing: 5 after 12,000 cycles (BS ISO 10361).
• Light ageing: ISO 4892-3, UVA-340, 1,000 hours, Grade 4 to 4.5.

Order 5 to 10% extra material for cutting waste, trims and future repairs; that figure is an experienced range, not a specification. Keep the surplus from the same production run, because a patch from the same batch is very hard to see. Small damaged areas are cut out and replaced. On a welded wall to wall floor the seam is re-cut and re-welded, and on modular carpet the tile is lifted and swapped. The installation guide for the construction gives the step-by-step method.

Compliance is quoted per construction, and the reports are on the resources page. The screening we run, and the report behind each one:

• Phthalates (DEHP, DBP, BBP, DIBP): REACH Annex XVII entries 51 and 52, Eurofins EFSH12081186-ST.
• Formaldehyde: EN 717-2, E1 at 0.122 mg/m³·h.
• REACH SVHC: SGS NGBEC2100793807 A01, with PFAS added in the 2026 Bureau Veritas report; RoHS to Directive 2015/863.
• AZO colorants to ISO 14362-1, and pentachlorophenol to CEN/TS 14494, not detected.

Fire performance is covered by the EN 13501-1 classification: acoustic tiles Bfl-s1, d0 and roll goods Cfl-s1, d0. Formulations are low-VOC, and the emissions data is held with the product file. Ask for the report that matches the construction you are specifying.

Stock lines carry no minimum order quantity: a single roll or a single mat can be ordered, with a small handling charge on very small quantities. Custom production is different, because the looms have to be set up for that weave and that colour. The numbers behind both routes:

• Stock lines: no minimum quantity, any order size accepted.
• Custom production: from 1,000 m² per colour for most collections.
• Exceptional constructions: the minimum is confirmed with the quotation.
• Roll width: 200 cm (±1%) minimum, wider rolls developed per project.

If you are not sure which side of that line your project sits on, send the collection, the colour and the quantity in m² or linear metres and we will say whether it can run from stock or has to be produced. Samples for either route are A4 swatches or a sample book, sent freight collect.

Samples are free of charge to qualified distributors, specifiers and designers, with the courier at your cost (freight collect). What arrives depends on the stage you are at.

• Sample book: the full colourway range for a product line, for a studio or a showroom.
• A4 swatches: one per collection, for a specification file.
• Individual swatches: the colourways you are actually choosing between, sent on request.
• Custom sampling: made to order for approval, 20 to 30 days depending on the season.

Tell us which lines, collections or colourways you are working with and we will send the right book rather than the heavy one. Request through the swatch kit page and include the project, the application and the country, so the courier account and the documentation are right first time. For a project under tender we will also send the test reports with the swatches, so the file is complete when the sample is approved.

Every order ships with the documentation a specifier needs for the file, and each roll carries a batch number for traceability. The list is short and it is deliberately specific.

• CE marking: EN 14041 Certificate of Conformity No. 156 for flooring, EN 15102 for wallcovering (No. 157).
• Fire: EN 13501-1 classification for the construction supplied, with the SATRA report where applicable.
• Substances: REACH SVHC screening (SGS NGBEC2100793807 A01, with PFAS added in the 2026 Bureau Veritas report), RoHS to Directive 2015/863, AZO free to ISO 14362-1.
• Performance: the technical data sheet for the line, covering wear, dimensional stability, slip resistance and fastness.

Certificates, reports and data sheets are listed on the resources page, and the technical notes explain how each figure was measured. If your project needs a document that is not on that page, ask and we will say whether it exists. We do not claim certifications we do not hold.

Both routes are normal work here. We design and weave to a brief, and we produce from a sample or a colour you send, whichever is faster for your project.

• Custom weave, colour and width are developed in-house at our own production base in Zhejiang.
• More than 20 new patterns come out in a typical month.
• Unique designs made to your own specification start at 1,000 m² per colour.
• Sampling before a run takes 20 to 30 days depending on the season.

Most of what we make begins as a brief rather than a catalogue pick, so send a photo, a physical sample or a competitor reference and say what you want changed. The core yarn is high-tenacity polyester as standard, or fibreglass where a wider seamless run or more dimensional stability is needed, and that choice is part of the conversation. We will tell you early if a design cannot be woven at the width or the colour accuracy you need.

Yes. Woven vinyl is produced under a customer's own brand when the project calls for it: your labels, your packaging, and where needed a weave or colour developed for that specification. Minimums and labelling are confirmed per project, and the documents the target market needs are listed with the quote.

Stock items can ship in as little as 2 to 3 weeks from the order. Custom production typically takes 4 to 6 weeks after the samples are approved, and the figure follows quantity and specification rather than the calendar.

• Stock lines: 2 to 3 weeks from order.
• Custom production: 4 to 6 weeks after sample approval.
• Sampling: 20 to 30 days, depending on the season.
• End to end for a custom line: roughly two months from first enquiry to delivery.

Everything is woven, coated, backed and finished at our own production base in Zhejiang, and shipping documents are issued from Hangzhou. Third-party inspection through SGS, BV or your own agent can be arranged before dispatch, and we put that step into the schedule from the start. If a project has a fixed opening date, tell us the date with the enquiry and we will say plainly whether it is achievable.

Partly. One line is made for it, and the rest are interior products.

• texlymat® runners and mats are UV-stabilised for in-and-outdoor use, and the surface can be hosed off and left to dry flat.
• Light ageing is tested to ISO 4892-3, UVA-340, 1,000 hours, and the yarn is UV-stabilised.
• Wallcovering, wall to wall flooring and acoustic tiles are specified for interiors.
• Flooring is not warranted outdoors in full sunlight.

The distinction is worth stating plainly because woven vinyl looks like it belongs outside. The mat construction tolerates weather and hosing, while the flooring construction is bonded and cold-welded for an interior subfloor, and its warranty excludes continuous sun. If a project mixes indoor and outdoor areas, use texlymat at the threshold and the bonded flooring inside, and the two will read as one surface without failing at the door.

Cleaning is the reason many projects choose woven vinyl: it behaves like vinyl and looks like a textile. No waxing, no polishing, no specialist carpet equipment.

• Flooring and tiles: vacuum or damp mop with a neutral cleaner.
• Mats and runners: warm soapy water, rinse, dry flat. Do not machine wash or dry clean.
• Wallcovering and upholstery: damp cloth, mild soap solution for stubborn marks, test other cleaners on an unseen area first.
• Damage: lift and replace a single tile; cut out and re-weld a seam.

Stain resistance is rated 0 to BS EN 423, which means not affected, and water tightness to EN 15115 at 5 for split water and 5 for subsequent soiling. Avoid abrasive pads and solvent-based cleaners, and do not leave standing water at seams. A one-page quick reference and a per-line maintenance guide are downloadable from the resources page, and they are what a cleaning contractor should be given before the handover.

The woven face is the same across the range, so the backing is the real specification decision. Four builds cover the product lines.

• PET non-woven: wallcovering, and the light build for walls.
• 1 mm PVC foam: furniture veneering and soft-wall work, where a little cushion helps the fabric sit.
• 3.0 mm PVC foam: wall to wall flooring and floormats, 4 mm total and 2,400 gsm.
• 2.2 to 2.5 mm vinyl with fibreglass and acoustic felt: modular carpet tiles, 3.20 to 3.50 mm total.

Choose by what the surface has to do. A wall needs a backing that hangs and takes adhesive; a floor under castor chairs needs thickness and dimensional stability, which is why the same face rates differently once it is built onto a floor backing. Fire classification follows the whole build, not the fabric, so the backing decides the class. Tell us the application and the subfloor, and we will tell you which of the four applies.

Rolls are 200 cm wide, so most rooms need at least one seam. The seam is not a butt joint: a liquid cold weld is run into it and sets hard, welding the woven face and the PVC backing together.

• Cold weld: the joint sits flat and stays closed under traffic instead of opening up.
• Layout: planned before installation, so crosscut seams fall outside the main sight lines.
• Glue: cold welding glue can be supplied with the order on request.
• Edges: cut edges that are not welded are knife-cut, and self-binding is available for mats and rugs.

A welded seam is also repairable. If a section is damaged, it is cut out and re-welded, which is why ordering 5 to 10% surplus matters. Wallcovering hangs with the same seam logic but a different joint: on the wall it is a wrapped, trimmed butt seam rather than a weld. Rolling the floor out first and marking the seam positions is the step that prevents problems later.

The tiles are an acoustic product, and the backing is where the work is done: 2.2 to 2.5 mm vinyl with a fibreglass layer and an acoustic felt. The tile build has not been tested on its own yet, so the figures below are the reference we quote from the wall to wall construction. With the felt layer added, we expect the tile build to measure at least as well.

• Sound absorption: αw 0.05 to EN ISO 354 — reference figure from the wall to wall construction; the tile build test is pending.
• Impact noise: the backing is 2.2 to 2.5 mm vinyl with fibreglass and an acoustic felt layer. The ΔLw figure we hold, 21 dB to BS EN ISO 10140-3, comes from the wall to wall construction; the tile build is expected to measure at least as well.
• Tiles: die-cut, so a single damaged piece is lifted and replaced.
• Wording for a spec: ask for a number with the standard attached, for example “ΔLw not less than 19 dB to BS EN ISO 10140-3”.

In plain terms, the tiles take the edge off footfall, trolleys and chair castors, and they will not fix a reverberant room. If the acoustic requirement is absorption rather than impact, this is the wrong product and we will say so. The reports are on the resources page.

Yes, and it is a characteristic of the material rather than a defect. Two-tone yarn and our own weave give each roll its own organic marks and quiet tonal variation.

• Cause: the yarn itself is two-tone, so the face reads differently as the light and the viewing angle change.
• Declaration: our specification sheet states that texture and colour variation is inherent to a product simulating natural materials.
• Control: order the whole area from one production run, and keep the surplus from that run.
• Matching: send a retained sample when reordering, and we will match against it.

This is why the roll numbers on every mark matter. If a project is phased, tell us the phasing at the order stage and we will plan the run to cover it. Colour is solution-dyed into the yarn, so it runs through the fibre rather than sitting on the surface, which is also why cleaning does not take colour out of the face.

The colours are man-made, and they are made to imitate the natural world rather than taken from it.

• Two-tone yarn: the grain of natural plants.
• Metallic colour yarn: the tones of metal and mineral.
• Fluorescent yarn: the translucent look of sky in sunlight.
• Translucent yarn: running water and glacier ice.

Four yarns do the design work across the range, and a collection is a decision about which of them to lead with. Colour is solution-dyed, so it runs through the fibre instead of being printed on top, which is why the surface resists fading and why cleaning does not lift the colour. The colourways we hold are on the collections page, by collection and by reference number. Custom colours are developed in-house from a sample or a reference, with sampling at 20 to 30 days before a run is approved.

Six steps, with the same people on them from the first email. Each step has a defined output, which is what keeps a custom order predictable.

• Enquiry: application, quantity, and any colour or weave reference.
• Development: we propose a construction, and develop a weave or colour where needed.
• Sampling: made to order for approval, 20 to 30 days.
• Production: at our own base in Zhejiang.
• Inspection and documentation: third-party inspection welcome, rolls batch-labelled before dispatch.
• Shipping and after-sales: documents issued from Hangzhou.

After delivery, a problem goes to the sales and export colleague who handled the order, quoting the batch number. We acknowledge within 1 working day, give a first assessment within 3 working days, and close the case within 10 working days of receiving photos or a sample. The full wording sits on the ordering and trade terms page.

Yes. Third-party inspection is welcome, through SGS, BV or your own agent, and it can be arranged before dispatch.

• Timing: inspection is built into the schedule rather than treated as an interruption.
• Traceability: every roll carries a batch number that goes back to production.
• Documents: certificates and test data ship with the order.
• On site: our quality team works to a written specification.

Tell us at the enquiry stage if an inspection agent is involved, so the production slot and the shipping booking allow for it. The batch numbering is also what makes an after-sales claim quick: a defect can be traced to a run without pulling the whole floor. If your agent needs a pre-shipment checklist, send it and we will confirm which points we record, and which the agent records.

A good deal, and the limits are worth knowing before a brief is written. Yarn is polyester as standard and fibreglass when a wider run or steadier dimensions matter.

• Custom weave, colour and width, developed in-house.
• More than 20 new patterns a month.
• Unique designs from 1,000 m² per colour; widths run to 2 m.
• Sampling: 20 to 30 days. Stock lines carry no minimum quantity.

We turn down four kinds of order: small quantities of a non-stock item, custom work whose lead time cannot be met, colour matches to a surface we cannot reproduce, and projects that need a certification we do not hold. For the first two we suggest a stock colourway; for the last two we say no at the quotation rather than after the deposit. Tell us the application, the volume and the deadline together and the answer is quicker.

Every step has a named team, and the person who quotes is the person who follows the order through. That continuity is deliberate: it is how batch numbers and promises stay honest.

• Quotations and coordination: sales and export team, ten people.
• Technical confirmation (construction, width, colour): design and development.
• Quality and inspection: quality team, against a written specification.
• Delivery and documents: sales and export, documents issued from Hangzhou.

If something is wrong after delivery, contact the colleague who handled the order and quote the batch number. We acknowledge within 1 working day, assess within 3 working days, and close within 10 working days of receiving photos or a sample. Manufacturing defects are settled by free replacement or credit on the affected rolls; wear, ageing and site damage are outside that scope.

Yes, and the list of territories where we already have partners is longer than where we do not.

• Covered: European Union, South America, the Middle East, Japan, Korea, Malaysia, Indonesia, Singapore, Vietnam, Thailand, Hong Kong and Taiwan.
• Partners receive: sample books, technical data and the documentation set.
• Terms: agreed market by market, because stock, freight and specification habits differ.
• Exclusivity: discussed against volume and pipeline, not promised on a first email.

Tell us the market, the channels you already sell through, and the volume you could carry in stock. We will come back with options rather than a template. We are open to new partners in markets we do not yet cover, and we would rather say plainly that a territory is taken than start a conversation we cannot finish.

Yes. Tell us where you are and we will introduce you to your nearest supplier.

• What to send: country, city and whether the enquiry is residential or commercial.
• What we do: check who covers that territory and pass the enquiry on with your details.
• If nobody covers it: we supply you directly, or look for a partner with you.
• Timing: an introduction usually goes out within a working day.

We keep the introduction short: the supplier gets your application and the quantity in mind, not a transcript of the enquiry. If the project is a tender, say so, because the supplier may need the sample book and test reports before the deadline rather than after. You can also start from the collections and ask the local supplier for those references by number.