Q: What is the typical lead time?

Allow 2–3 weeks for stock items, sometimes less; custom production typically takes 4–6 weeks depending on quantity and specification.

Question 1

What is your minimum order quantity (MOQ)?

Accepted Answer

Stock lines can be ordered in any quantity, with no minimum, though very small orders carry a small handling charge. Custom production is subject to a minimum set by the collection and specification, and we confirm the figure with your enquiry.

Question 2

How do I get samples?

Accepted Answer

We send sample books and A4 swatches to qualified distributors and specifiers; samples are free of charge, with the courier at your cost (freight collect).

Question 3

What certifications do your products hold?

Accepted Answer

Testing covers BS EN ISO 105-B02 and BS EN ISO 105-B04 (reports TÜV SÜD 70.404.18.21948.01-00, SGS SHIN1707041322MR and SGS HZ1293415/TX), products are REACH compliant (SVHC screening by SGS) and CE marked, and certificates are supplied on request.

Question 4

Do you develop custom weaves and colours?

Accepted Answer

Yes: we develop designs, colours and widths in-house.

Question 5

What is the typical lead time?

Accepted Answer

Allow 2&ndash;3 weeks for stock items, sometimes less; custom production typically takes 4&ndash;6 weeks depending on quantity and specification.

Ceramic

Ceramic sample book